Cecil and Lou
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Knowledge base
Account Help
General
2
How Do I View My Order History?
I Can't Log In To My Account
FAQ
FAQ
7
How Can I Order From Instagram and Facebook?
Why Should I Pre-Order An Item?
I Want A different Monogram Other Than What Is Shown, Can I Do That?
My Store Credit Doesn't Seem To Be Working. Help!
My Order Won't Go Through. Help!
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Sizing
Sizing
1
I Need Help With Sizing!
Shipping
Shipping
4
How Long Will It Take To Receive My Order?
Tracking Is Showing My Package Was Delivered But It Wasn’t.
Standard Shipping Times For In Stock Items
If I Order a Pre-Order Item and An In Stock Item, Will They Ship Together?
Returns & Exchanges
Returns & Exchanges
4
Can I Exchange My Outfit?
Can I Return A Gift Certificate?
Return Policy
Exchange Policy
Sales & Coupons
Sales & Coupons
4
Why Isn't My Coupon Code Or Credit Working?
Flash Sale Rules & Details
Can I Return A Sale Or Clearance Item?
Black Friday Sale Terms and Conditions
Problem With Order
Problem With Order
2
My Item Is Damaged. What Do I Do?
My Order Is Incorrect. What Do I Do?
Pre-Order FAQs
Pre-Order FAQs
6
Why Should I Pre-Order An Item?
What Is A Pre-Order and When Will I Receive My Pre-Order Items?
When Will My Pre-Order Ship?
I Need To Change My Shipping Address! Help!
I Pre-Ordered The Wrong Size. Can I Change It?
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