Hello, friend! 


First, we are SO sorry this happened! Providing darling, quality items is our standard, so we want to help make this right. Please submit a ticket/email us at help@cecilandlou.com and be sure to include a picture and description of the damaged item to help speed up the process. 


Thank you for giving us the chance to make this right! 


XOXO, Ashley and Blythe