Cecil and Lou
Welcome
Login
Sign up
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
Account Help
General
2
How Do I View My Order History?
I Can't Log In To My Account
FAQ
FAQ
7
How Can I Order From Instagram and Facebook?
Why Should I Pre-Order An Item?
I Want A different Monogram Other Than What Is Shown, Can I Do That?
My Store Credit Doesn't Seem To Be Working. Help!
My Order Won't Go Through. Help!
View all 7
Sizing
Sizing
1
I Need Help With Sizing!
Shipping
Shipping
4
How Long Will It Take To Receive My Order?
Tracking Is Showing My Package Was Delivered But It Wasn’t.
Standard Shipping Times For In Stock Items
If I Order a Pre-Order Item and An In Stock Item, Will They Ship Together?
Returns & Exchanges
Returns & Exchanges
4
Can I Exchange My Outfit?
Can I Return A Gift Certificate?
Return Policy
Exchange Policy
Sales & Coupons
Sales & Coupons
4
Why Isn't My Coupon Code Or Credit Working?
Flash Sale Rules & Details
Can I Return A Sale Or Clearance Item?
Black Friday Sale Terms and Conditions
Problem With Order
Problem With Order
2
My Item Is Damaged. What Do I Do?
My Order Is Incorrect. What Do I Do?
Pre-Order FAQs
Pre-Order FAQs
6
Why Should I Pre-Order An Item?
What Is A Pre-Order and When Will I Receive My Pre-Order Items?
When Will My Pre-Order Ship?
I Need To Change My Shipping Address! Help!
I Pre-Ordered The Wrong Size. Can I Change It?
View all 6
Help Desk Software
by Freshdesk