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Can I Return My Outfit?

Hi, friend! 

Here is our return & exchange policy:

Returns or exchanges are only accepted within 10 days from the orders delivery date (the date the item shows it was delivered on the tracking information). The items must be new with original tags attached, be unworn and unwashed, free of stains, makeup, etc. to be eligible. Returns are available in the form of shop credit. The buyer will be responsible for the return shipping costs for both returns and exchanges. If you contact us about a return or exchange outside of the 10 day time period we will not be able to process the return or exchange. Shop credit codes for returns must be used within 90 days of the date they are issued. In the case of a return/exchange after an item has already been exchanged, there will be a $5 service/restocking fee.

Customers must email us at help@cecilandlou.com within 10 days from when your order was delivered for any discrepancies. 

Final sale items

All sales of gift certificates, monogrammed items, and items marked as sale or clearance are final. Final sale items cannot be returned for exchange, credit, or refunds. 

Return Address:

417 Troup Hwy 110 | Tyler, TX 75701

Can Cecil and Lou provide a return shipping label? 

We are more than happy to provide a return label for you! We will simply deduct the cost of the shipping label from your store credit. 



417 Troup Hwy 110

TylerTexas 75701

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